Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a reservation at our Restaurants.
Privacy Notice
Who We Are
Yarrow and Sage restaurants are operated by Retirement Villages Group (“RVG”, “we”, “our” or “us”).
Information We Collect
When you visit our website, we may collect information about your device and how you interact with our website, including:
- IP address
- Browser type
- Device information
- Website usage information
- Cookies and analytics data
When you make a reservation, we may collect:
- Name
- Email address
- Telephone number
- Reservation details
- Dietary, accessibility or special requests you choose to provide
How We Use Your Information
We use your personal information to:
- Manage and confirm your reservation
- Contact you regarding your booking
- Respond to enquiries
- Improve our website and services
- Understand the effectiveness of our marketing activity
- Meet our legal and regulatory obligations
Legal Basis for Processing
We use your personal information to manage your reservation and provide our services. This processing is necessary to fulfil your booking request and to take steps at your request before providing services. RVG’s privacy framework requires organisations to explain the lawful basis relied upon when processing personal information.
Where you choose to receive marketing communications, we rely on your consent, which can be withdrawn at any time.
Where you choose to provide dietary, allergy or accessibility information, we will use this information solely to facilitate your reservation and provide a safe customer experience. The booking journey allows customers to provide this type of information as part of the reservation process.
Where you have chosen to receive marketing communications, we may also send you information about Yarrow events, offers and news. You can unsubscribe at any time.
Reservation Platform
Online reservations are managed through our reservation platform provider, ResDiary.
When you make a booking through our website, your information may be processed through ResDiary to facilitate and manage your reservation.
Sharing Your Information
We may share personal information with carefully selected service providers who support the operation of our website, reservation systems and business processes.
We do not sell your personal information.
Data Retention
Reservation information will be retained only for as long as necessary to manage bookings and comply with legal, regulatory and business record requirements.
Where information is no longer required, it will be securely deleted or anonymised in accordance with applicable retention policies.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information where applicable
- Withdraw consent for marketing communications
- Object to certain processing activities
Contact Us
Data Protection Officer
Email: [email protected]
Retirement Villages Group
2nd Floor, 52 Grosvenor Gardens
London
SW1W 0AU
Cookies
Our website uses cookies and similar technologies to improve website functionality, understand website usage and support marketing effectiveness.
You can manage your cookie preferences at any time through our cookie settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org